Support

Common Questions:

 

  1. Are you having trouble downloading the files you purchased online from our store?
  2. What do I do with the ZIP or PDF file once I download it?
  3. How do I get the MP3 into iTunes?
  4. Mobile Devices: sync to you computer after downloading the ZIP or PDF.

 

1.  Are you having trouble downloading the files you purchased online from our store?

If you do not see your files, and did not receive an email receipt, it is possible your transaction may have failed to process. Did you complete all the steps and confirm your purchase? If you do not see your files, and you do have a receipt, please contact our office at info@VeteransRestorativeProject.org to request the files be sent to you. Please forward your receipt to us.

 

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2. What do I do with the ZIP or mp3 file once I download it?

Most computers open both automatically. But if you are having trouble:

Download 7-Zip for your PC or Stuffit Expander for your Mac to handle the ZIP folder archive Hint: Right click and extract the ZIP archive to get the files. Simply double clicking the ZIP is often just enough to take a peek inside – but is not enough to properly extract the files for listening.

 

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3. How do I get the MP3 into iTunes?

Follow the instructions for extracting the ZIP archive above. 2. Once you have extracted the folder from the archive drag the entire folder into your music folder, wherever that may be on your computer, although often it is in “My Documents” or “Music”. 4. Then drag the folder directly into iTunes program library. 5. The MP3s were encoded with iTunes, so are completely compatible with iTunes. iTunes should recognize the artist, album and tracks. Note: Within the artist folder is the name of the “album”, and within that folder are the names of the individual tracks. This is the correct format for iTunes. Do not remove the MP3 from the folder or attempt to re-arrange or rename the tracks.

 

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4. Mobile Devices: sync to your computer after downloading the ZIP.

The iPhone/iPad does not support zip files so you must first download your purchase to your computer and then synch your iPhone with your computer. Here are the steps required:

  1.  Download the zip file to a computer by logging into your account on the www.irest.us website and then navigating to the gray ‘Files’ tab. Your download will be listed in green font and underlined. Click the file name to begin the download to your computer.
  2. Uncompress the zip file. Most computers and Macs do this automatically. If you are having trouble with this, Download 7-Zip for your PC or Stuffit Expander for your Mac to uncompress the file. Hint: Right click and extract the ZIP archive to get the files. Simply double clicking the ZIP is often just enough to take a peek inside – but is not enough to properly extract the files for listening.
  3. Place the files in your iTunes library. If you don’t know how to do this, follow these instructions:
    Follow the instructions for extracting the ZIP archive above:
    Once you have extracted the folder from the archive, you should see the name of the artist, for instance “Richard Miller”.
    Drag this entire folder into your music folder, wherever that may be on your computer, although often it is in “My Documents” or “Music”.
    Then drag the folder directly into iTunes program library.
    The MP3s were encoded with iTunes, so are completely compatible with iTunes. iTunes should recognize the artist, album and tracks.
    Note: Within the artist folder is the name of the “album”, and within that folder are the names of the individual tracks. This is the correct format for iTunes. Do not remove the MP3 from the folder or attempt to re-arrange or rename the tracks.
  4. Sync your iPhone/iPad with your computer to put the audio files on the device. If you don’t know how to do this, click this link for a video tutorial explaining how to do this: http://www.youtube.com/watch?v=kmlWD8ccGrM

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